Having an SOP is a must in every organization
Written on Friday, 28 of August, 2009 at 10:09 am
I am not a big fan of creating documentations, especially from scratch. But my company is fairly new and has been expanding like crazy. Unfortunately, the expansion does not include formalization of job descriptions and a clear line on who’s really in charge of what. This has been causing problems and confusion for some time now but since those are readily resolved, no one has taken the initiative to point this out.
Then I experienced a task delegation confusion that almost made me lose my composure and made me realize how very crucial an SOP is to any type of organization. We should have had that in the first place anyway. I mean, what if the manager went out of town, had some travel emergency and could not attend to an urgent task at hand? Whom should the rest coordinate with?
At my friend Mark’s suggestion, I’m now drafting my department’s SOP in client handling for our General Manager’s approval to avoid incidents like what happened this week (which by the way was a clear example of lack of proper procedure in an organization). I am sacrificing my precious weekend and sleep to draft the SOP, but then again, with this initiative, I am hoping the rest of the managers will follow suit and create their own SOPs to professionalize our company. Ganbarimasu!
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Category: mumblings, tips and tricks, business
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